Política de reembolso

Last updated: January 15, 2025

This Returns & Refunds Policy describes your rights and options regarding returns, exchanges, and refunds when you purchase from Godly Gift Store (the "Site", "we", "us", or "our"). By purchasing from our Site, you agree to the terms outlined in this policy.

Eligibility for Returns

We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, you may return eligible items under the following conditions:

  • Returns must be initiated within 30 days of the delivery date.
  • Items must be unused, in their original condition, and include all original packaging.
  • Custom or personalized products are non-returnable unless they arrive defective or damaged.

Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

  • Gift cards
  • Sale items (if marked as final sale)
  • Personalized or custom-made items

How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at info@godlygiftstore.com with:
    • Your order number
    • A brief description of the issue
    • Photos of the item, if it is damaged, defective, or incorrect
  2. Once your return is approved, you will receive instructions, including the return address and any additional steps.

Refunds

  • Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your returned item.
  • Refunds cover the cost of the item only; shipping fees are non-refundable unless the return is due to an error on our part.
  • You will be notified via email once your refund has been processed.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order for the replacement.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@godlygiftstore.com. Include:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will work quickly to resolve the problem by offering a replacement or refund as appropriate.

Return Shipping

  • Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received.

Refund Exceptions

Refunds may be denied if:

  • The return request is made after 30 days from delivery.
  • Items are returned in a used or damaged condition (not due to shipping damage).
  • Items are missing original packaging or tags.

California Residents

In compliance with California law, customers may request additional details regarding return processes and policies by contacting info@godlygiftstore.com.

Contact Us

For questions or assistance with returns or refunds, contact us: